1. How To Cancel
Subscriptions can be cancelled by: (a) using the cancellation option in your account settings under Billing, or (b) submitting a cancellation request to billing@adgtech.ai from your account email address. Cancellation requests are processed within 2 business days.
Cancellation takes effect at the end of the current billing period. Platform access continues until the billing period ends.
2. Monthly Subscriptions
To avoid being charged for the next billing period, cancellation must be submitted before your monthly renewal date. Cancellations submitted after the renewal date take effect at the end of the already-billed month. No refund is issued for the remaining days of a billing period following cancellation.
3. Annual Subscriptions
Annual subscriptions remain active until the end of the annual term. Early cancellation does not result in a refund of the annual fee unless otherwise specified in your enterprise contract. If you cancel during an annual term, access continues until the term end date.
4. Enterprise Agreements
Enterprise agreements have cancellation terms specified in the individual contract, including notice periods, early termination provisions, and wind-down procedures. Please refer to your enterprise contract for applicable terms.
5. Data Export Before Cancellation
Customers are strongly encouraged to export their data before cancellation takes effect. Data export options are available within the Platform under Settings → Data Export. For large data exports or assistance, contact support@adgtech.ai before your cancellation date.
6. Account Deactivation
Following the end of the billing period after cancellation, your account will be deactivated. Authorized users will no longer be able to log in. Platform configurations, automations, and integrations will be suspended.
7. Data Retention After Cancellation
After account deactivation, customer data is retained for up to 90 days to allow for potential reactivation or final data export requests. After this 90-day period, customer data is permanently deleted from ADGTech systems unless legal holds require longer retention.
To request data export during the 90-day retention window after cancellation: support@adgtech.ai.
8. Reactivation
Accounts can be reactivated within the 90-day data retention window by contacting billing@adgtech.ai and reinstating a subscription. Historical data and configurations will be available for reactivated accounts within this window.
9. Contact
Cancellations and billing: billing@adgtech.ai