1. Business Overview
Legal Business Name
ADGTech Solutions Inc.
Website
https://adgtech.ai
Business Type
B2B Enterprise Software Company — Canadian corporation
Business Description
ADGTech Solutions Inc. develops and operates an enterprise AI automation platform ("ADGTech.ai") serving organizations in healthcare, dental, education, government, enterprise, marketing, and professional services. The platform provides AI workflow automation, AI agents, marketing intelligence, content automation, knowledge management, and analytics as a subscription-based SaaS product.
2. Business Model
Product Type
Enterprise SaaS Software — digital delivery, no physical product shipping
Billing Models
- Monthly subscription (recurring, auto-renewing)
- Annual subscription (recurring, billed annually in advance)
- Enterprise invoicing (Net 15/30 on contract)
- Purchase order settlement
- EFT/ACH transfer
- Wire transfer
Customer Types
B2B organizations: Healthcare clinics and hospital networks, dental practices, educational institutions, government agencies, enterprise corporations, marketing agencies, and professional services firms.
Delivery Model
Software access is provisioned digitally upon payment confirmation. No physical products are shipped. Service delivery begins with account activation.
3. Refund and Cancellation Process
ADGTech maintains documented Refund and Cancellation policies. Monthly subscriptions: generally non-refundable after billing cycle starts. Annual subscriptions: 14-day review window for new customers. Disputes are handled via billing@adgtech.ai within 10 business days.
4. Customer Support
Billing support: billing@adgtech.ai
General support: support@adgtech.ai
Response time: Billing issues acknowledged within 1 business day; resolved within 5 business days.
5. Risk Controls and Acceptable Use Restrictions
ADGTech maintains and enforces an Acceptable Use Policy that prohibits:
- Fraud, deceptive practices, or misleading claims
- Fake reviews, reputation manipulation, or inauthentic behavior
- Unlawful lead generation or unauthorized data collection
- Spam or abusive outreach violating CASL, CAN-SPAM, or equivalent law
- Unauthorized access to systems or data scraping
- Deceptive advertising or false marketing claims
- Illegal content generation or distribution
Violations result in account suspension and may be reported to authorities. ADGTech cooperates fully with payment processor fraud investigations.
6. Payment Security
ADGTech processes payments through Moneris and Helcim — PCI DSS compliant Canadian payment processors. ADGTech does not store, process, or transmit raw card data within its own systems. All cardholder data is handled exclusively by the PCI-compliant gateway partners.
Backend payment credentials are stored using secrets management systems and are not accessible to application-layer code. Payment flows use tokenization provided by gateway partners.
7. Processor Information
Primary Processors: Moneris (Canadian gateway) and Helcim (Canadian gateway)
Corporate Invoicing: Available for qualifying enterprise accounts
EFT / ACH: Available for Canadian and US enterprise customers
Wire Transfer: Available for international enterprise billing
8. Chargeback History and Prevention
ADGTech proactively communicates with customers about billing to minimize chargebacks. Customers are directed to billing@adgtech.ai before initiating disputes with their bank. ADGTech provides complete transaction documentation for all chargeback investigations.