1. Refund Overview
ADGTech Solutions Inc. provides enterprise SaaS software. Because our platform is delivered digitally and provides immediate access to features, subscriptions and digital services are generally non-refundable after the applicable review period. This policy describes exceptions and the review process.
2. SaaS Subscription Refunds
Monthly subscriptions: Eligible for a pro-rated refund or credit only where ADGTech is unable to deliver the contracted services due to a platform failure on ADGTech's part. Refunds are not provided for unused time, change of mind, or failure to use the platform.
Annual subscriptions: Annual subscriptions are non-refundable after the first 14 days following initial activation. Within the first 14 days, customers may request a refund if the platform does not match the description provided at the time of purchase. Eligibility is reviewed on a case-by-case basis.
3. Setup and Onboarding Fees
One-time setup, onboarding, or implementation fees are non-refundable once the onboarding process has commenced, as these fees cover work performed regardless of continued subscription.
4. Professional Services
Professional services fees (custom integrations, configuration, training) are non-refundable once services have been delivered. For partially delivered projects, refund eligibility is based on the proportion of work remaining as evaluated by ADGTech.
5. Digital Services
Digital services including AI processing, workflow automation runs, and API usage are non-refundable once consumed, as they represent delivered computational services.
6. Enterprise Contracts
Refund terms for enterprise agreements are governed by the individual enterprise contract, which may include specific refund, credit, and service level provisions that supersede this general policy.
7. Refund Review Process
To request a refund: email billing@adgtech.ai with your organization name, account email, invoice number(s), and the reason for the refund request. Reviews are completed within 10 business days. Approved refunds are returned to the original payment method within 5–10 business days of approval.
8. Chargeback Prevention
ADGTech asks customers to contact billing@adgtech.ai before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in account suspension and additional fees. ADGTech works cooperatively with customers to resolve legitimate billing concerns.
9. Contact
Billing: billing@adgtech.ai